Privacy Policy

Effective Date: June 1, 2026 · Company: VideocreationAI

At VideocreationAI, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

1. Information We Collect

We collect several types of information to provide and improve our Service:

1.1 Account Information

When you register for an account, we collect your name, email address, password (stored in hashed form), and any profile information you choose to provide. If you authenticate via a third-party service such as Google, we receive basic profile information permitted by that service.

1.2 Usage Data

We automatically collect information about how you interact with the Service, including: pages visited, features used, videos created, credits consumed, session duration, error logs, and general platform activity. We also collect technical data such as your IP address, browser type and version, operating system, device identifiers, and referring URLs.

1.3 Payment Information

When you make a purchase, payment transactions are processed by our third-party payment processor (PayPal). We do not directly collect or store your full credit card numbers or sensitive financial data. We do receive and retain transaction identifiers, billing amounts, and transaction timestamps for our records and to maintain your subscription or credit balance.

1.4 Content You Create or Upload

We store the scripts, prompts, uploaded media files, and generated videos associated with your account. This content is used solely to provide you with the Service and is not used for training AI models or shared with third parties except as necessary to provide the Service.

1.5 Communications

If you contact us via email or support channels, we retain those communications to assist you and improve our Service.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service
Process transactions and manage your subscription and credits
Send transactional emails (account confirmations, payment receipts, password resets)
Send product updates and promotional communications (you may opt out at any time)
Detect, investigate, and prevent fraudulent activity and abuse
Monitor and analyze usage trends to improve platform performance and features
Respond to your inquiries and provide customer support
Comply with legal obligations and enforce our Terms of Service
Personalize your experience and surface relevant features

We will not sell your personal data to third parties. We do not use your content to train AI models.

3. Data Storage & Security

Your data is stored on secure servers with industry-standard protections. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), hashed password storage, access controls, and regular security reviews.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data and encourage you to use a strong, unique password for your account.

We retain your personal data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law or legitimate business interests (such as fraud prevention records).

4. Third-Party Services

To provide the Service, we integrate with third-party providers. Each provider has its own privacy practices, and we encourage you to review their policies:

4.1 PayPal

Payment processing is handled by PayPal. When you make a purchase, your payment information is submitted directly to PayPal under their Privacy Statement. We receive only transaction confirmation data.

4.2 YouTube API

If you connect your YouTube channel to publish videos, we use the YouTube API Services. By connecting your YouTube account, you authorize us to act on your behalf for publishing operations you initiate. We access only the permissions necessary to complete your requested actions. Your use of YouTube features is also subject to the Google Privacy Policy. You can revoke our access to your YouTube account at any time via your Google Account security settings.

4.3 AI Providers

We use third-party AI providers (such as Google Gemini, ElevenLabs, and similar services) to power features including script generation, voice synthesis, and image creation. When you use these features, your prompts and inputs are transmitted to these providers to generate results. These providers process your data in accordance with their own privacy policies and data processing agreements. We select providers who offer appropriate data protection commitments, including provisions that your inputs are not used to train their models where possible.

4.4 Analytics & Infrastructure

We may use third-party analytics and hosting services to help us understand usage patterns and maintain platform reliability. These providers access data only as necessary to perform services on our behalf and are contractually prohibited from using it for other purposes.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal data. We honor the following rights for all users:

Access: You may request a copy of the personal data we hold about you.
Correction: You may update or correct inaccurate information directly in your account settings or by contacting us.
Deletion: You may request deletion of your account and associated personal data. We will fulfill deletion requests within 30 days, subject to legal retention obligations.
Portability: You may request an export of your personal data in a machine-readable format.
Opt-out of Marketing: You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in any marketing email or by updating your notification preferences in your account settings.
Restriction: In certain circumstances, you may request that we restrict processing of your data.

To exercise any of these rights, please contact us at support@video-creation-ai.com. We will respond to your request within 30 days.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how you use the Service. The types of cookies we use include:

Essential cookies: Required for the Service to function, including session authentication and security tokens. These cannot be disabled.
Preference cookies: Store your settings and preferences to personalize your experience.
Analytics cookies: Help us understand how users interact with the Service so we can improve it.

Most web browsers allow you to control cookies through browser settings. Disabling certain cookies may affect the functionality of the Service.

7. Children's Privacy

The Service is not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information promptly. If you believe we may have inadvertently collected information from a child, please contact us immediately at support@video-creation-ai.com.

8. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

Service providers: With trusted vendors who assist us in operating the Service (hosting, payment processing, AI APIs), under data processing agreements that restrict their use of your data.
Legal requirements: When required by law, court order, or government authority, or to protect the rights, property, or safety of VideocreationAI, our users, or the public.
Business transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets, in which case we will notify you and your data will remain subject to this Privacy Policy.
With your consent: For any other purpose with your explicit prior consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you via email. We encourage you to review this policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
VideocreationAI
Email: support@video-creation-ai.com

Make 100+ viral videos a month